Refund and Returns Policy

Shipping and Returns

This shipping policy applies to both of our sites: Beans and Stitches and Joyous Home, LLC. Please read the FAQ on our conferences if applicable.  Please read below on international shipping. See our privacy statement. All statements are acknowledging terms of use.

Customer Service is the MOST important part of our business! We are happy to spend time with you by phone or email answering questions before you purchase with us. We want our customers happy, so please read our policies.

Digital Content and Memberships

We do not readily offer refunds on digital content. If you are unsure about a digital item and have questions, we will do our best to answer any questions. We hope that previews and free samples will help you make a decision before purchasing. Email me here if you have any pre-sale questions on digital items or if you are unhappy with your digital content purchase.

Physical Product Shipping Policy

Do you ship international orders?

(Update 2021 – We are currently not shipping physical products out of the country. We hope to do this again soon.)
We ship our magazines and some products internationally. If USPS determines significantly higher amounts than what is on the shipping estimate, we will email for the additional shipping. If we don’t hear back within 5 days, the order will be canceled, and money returned for the purchase. Thank you for understanding.

How is the item shipped?

USPS. If there is an unusual delay, you will be notified. We do not estimate the date of arrival, but a tracking number is normally available. Your order will be marked ‘shipped’ on the site status. If there is a tracking number, it is usually sent automatically.

Orders ship within 2-5 business days of placing the order.

In most cases, we will get the orders out sooner, but being a small family business, and homeschooling family, please allow us this much time.

Free shipping does not apply to clearance items, Canada, AK, HI, and International orders.  If you have trouble ordering out of the country, please email me. (2022 – we have limited international countries we ship to.)

Free Shipping, if offered, is to the lower 48 states. Some books can be sent first class at a much lower rate than a priority. The buyer assumes all responsibility for determining the suitability of all products sold by Beans and Stitches for their specific use. Shipping damages must be reported within 48 hours.

What if I forgot to send my change of address for the magazine?

We are not obligated to send out two magazines. Magazines are not forwarded by the postal service. We may ask for you to pay for the second magazine we need to ship out.

What are the clearance item policies?

All clearance items are subject to all of the same policies of the site. There are no returns on sale or clearance items. Prices are not negotiable. We make sure our clearance items are in very good condition and will make notes on how they got to clearance! If they are less than very good we will list their condition, ie..scratched etc.

Address Changes:

Address changes can be made in your account. If you don’t receive a response, please email again. We are not responsible for items sent to an incorrect address if notification is not made before the product ships.

No Warrenty on Price Changes

Price changes on the site happen occasionally. Please do not save sale pages. Refresh your cache before viewing a saved page.

What is your return policy?

We truly want our customers to be happy. We will spend as much time as needed with you on any purchase, we answer all emails, and have no problem helping you decide about your purchase.

Therefore: We will accept a return on a wrong item sent. In most cases, all sales are final; you cannot return an item simply because you changed your mind. We are also flexible in some cases, so please email us if you are not happy with an item. (Clearance items and media; books, DVDs, ebooks, magazines: once the order is placed for any of these, the order is not refundable, unless we have not charged and sent the item yet.)

Is there a restocking fee?

No, because sales are final. But if an item needs to be restocked the restocking fee is 15% with a minimum of $10.00 for any returns.

Is shipping covered on a return?

We will cover shipping only if we made a mistake by sending the wrong item or if we forget an item. Under most circumstances, we do not accept returns.

What if I change my mind?

Refused deliveries or cancellations after the item has been shipped unfortunately will not be refunded.

Privacy Policy and Condition of Use

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